EnnyCrochet

Last updated: 8 November 2026.

Every EnnyCrochet piece is crocheted by hand in our atelier in Nigeria and sent to you with tracking. This page explains how long it takes, what it costs, and what to expect when your parcel reaches you.

How long your order takes

Your delivery time is the making time plus the transit time.

Making time: shown on every piece. As a guide, ready-to-ship pieces usually leave the atelier within 3 to 7 days, made-to-order pieces take about 3 to 5 weeks, and bespoke commissions about 6 to 10 weeks. The estimate for your piece is on its page and in your order confirmation.
Transit time: depends on your country and the delivery method you choose at checkout. The estimate is shown before you pay.
When the clock starts: making time begins once your payment is confirmed and, for made-to-measure and bespoke pieces, once the atelier has confirmed your measurements and details with you. It does not begin when you press "Place order".

All dates are estimates, not guarantees. Handmade work cannot be rushed without losing quality, and couriers, customs and public holidays are outside our control.

Where we deliver

We deliver worldwide to the countries listed at checkout. Choose your country and the delivery options and prices for it appear straight away. If your country is not listed yet, you can still order: the atelier will email you a delivery quote after you place your order. You are free to decline the quote, and if you do, your order is cancelled with a full refund.

What delivery costs

The delivery cost is shown at checkout before you pay, based on your destination and the method you choose. For some locations we charge a fixed delivery fee.
Where free delivery applies, for example above a certain order value, checkout shows it automatically.
Discount codes reduce the price of the pieces. They do not reduce delivery costs.
Delivery costs are shown in your chosen currency, converted from US dollars at the rate on our site.

Collect it yourself, or use your own courier

If you would rather we did not ship your order, untick delivery at checkout. No delivery cost is charged, and the atelier will contact you to arrange collection or hand-over to your own courier. Please collect or arrange pick-up within 14 days of being told your order is ready. If you need longer, just tell us.

Tracking

When your parcel leaves the atelier we email you the courier and tracking number. You can also follow your order at any time on the Track your order page, using your order number and email address.

Customs, import duties and taxes

Parcels that cross a border can be charged import duty, VAT or other taxes by the destination country. These rules change often, and many countries have recently ended or reduced their exemption for low-value parcels, so even a small order may now attract charges.

For many destinations, checkout either tells you that duties and taxes are included and that we handle them, or shows an estimated amount that is added to your total and paid now. In both cases you should have nothing more to pay when the parcel arrives. If a courier asks you for payment, please contact us before you pay.
If checkout shows no duties line for your country, customs charges, if any, are your responsibility as the importer. We will tell you when we confirm your order if we expect any.
Customs can reassess the value or classification of any parcel. If that causes an unexpected charge, contact us and we will help you resolve it.

We always declare the true value and contents of every parcel.

Delays

If we cannot dispatch your order within the time shown, we will email you as soon as we know, give you a new estimate, and let you choose between waiting and cancelling for a full refund. If a courier or customs delay happens, we will help you chase the parcel, but we cannot control the delay itself.

Your delivery address

Please check your address and phone number before you order, because couriers need them to deliver. Contact us as soon as possible if you need to change them: we can update an address before dispatch. If a parcel comes back to us because the address was wrong or incomplete, or no one collected it, we will contact you to arrange delivery again, and the extra delivery costs are yours.

Made-to-order and bespoke pieces are made for you alone and cannot be resold, so they cannot be refunded if you refuse or fail to collect a correctly addressed parcel. Ready-to-ship pieces are handled under our Returns and exchanges policy.

Damaged or lost parcels

Your piece is packed to protect the stitches. Please check your parcel when it arrives. If it is damaged, or the courier shows it as delivered but you have not received it, contact us within 7 days of delivery (or of the delivery date the courier shows), with photographs where relevant. Please keep the packaging. We will look into it with the courier and then remake, replace or refund your order. The piece is our responsibility until it is delivered to you.

Shipping & delivery